FAQ


 

Hours of Operation:

Sunday - Closed

Monday -10:30am-3:00pm

Tuesday -10:30am-7:00pm

Wednesday - Closed

Thursday -10:30am-7:00pm

Friday -10am-8:00pm

Saturday - 10am-8:00pm

  • We answer all emails during business hours only. Any messages outside of these hours will be returned and answered on our next open business day.

Shipping:

  • We ship on Monday & Wednesday of each week for lotion bars to ensure your lotion bar has minimal travel time.

  • Please allow up to 4 business days for all other deliveries AFTER we fulfill your order. You will receive a fulfillment email.

  • If you purchase a lotion bar along with other items, your order will ship on a Monday or a Wednesday, depending on when you have placed your order.

  • All packages come with a tracking number which will automatically be emailed to you once your order is ready to ship. Please make sure your email address is correct and up to date. We are not responsible for lost emails or tracking numbers.

  • We are not responsible for any lost, stolen or damaged packages.

  • Flat rate shipping of $3.00 on all orders.

  • Expedited 1 Day Shipping available. Please contact us before finalizing your order for rates.

Exchange Policy:

  • We do not accept returns or refunds.

  • Because of sanitation reasons, we can not and do not accept refunds, returns or exchanges on any L&R Handmade products. This policy is strictly enforced! You will find these items under the same tab on our homepage. Click on our flower above to be taken straight to our collction!

  • We accept exchanges for Bohemian Basics, Decor, Jewelry, and Lifestyle products within 10 business days of your delivered package. Fill out our contact form, and we will send you exchange instructions via email.

  • Please allow up to 14 business days for your exchange to be complete.

  • You are responsible for your return postage fees.

  • If you are unhappy with ANY of your products please contact us immediately!

International Shipping:

  • We do not ship internationally.

  • We only ship within the contingent United States, including Washington, DC.

  • We do not ship to Puerto Rico, Hawaii or the US Virgin Islands.

Do your handmade products cure any illnesses?:

  • All L&R Handmade products are handmade by Luck & Royalty LLC. We do not claim that they treat or cure any medical diseases. We advise you to always consult with your physician before purchasing or using any of our products. We suggest that you read all ingredients and materials listed in the product description before buying. Test in a small inconspicuous area of the body first. If any redness, itching, or irritation occurs, stop use immediately, and consult your physician.

 Are these products edible?:

  • Please do not consume any of our products unless otherwise stated in the description box of that particular item.

Are your handmade products safe for babies and children?:

  • Please carefully read all ingredients listed under each product in the description box before purchasing for children under the age of 18. Ultimately it is at the discretion of the buyer.

Do you wholesale?: 

  • We do not. However, if you would like to purchase a bulk order for an event, please contact us through our contact page, and we will get back to you.

Sizing and Weight:

  • Please read the description under each product to view its specific size & weight.

Custom Made Orders: 

  • We do not custom make orders. This stifles our creativity!

Lotion Bar Information:

  • We advise you to use your lotion bars within three months for best use.

  • Lotion bars are made in small batches so that your lotion bar arrives to you freshly made!

  • Please read all ingredients before purchasing.

  • All lotion bars will come with a "Lotion Bar Care Card" which is a simple instruction card on how to use and maintain your lotion bar properly.

Tumbled Stones/Crystals:

  • We only use genuine tumbled stones and crystals that are known to have healing properties.

  • All tumbled stones and crystals are cleared of any unwanted energies by different ancient techniques known as cleansing, before adding to any of our L&R Handmade products.

  • Tumbled stones and crystals vary in size, shape, weight, and color. These are actual elements of the earth, and no two are the same. We do our best to go through each tumbled stone and crystal to make sure each one meets our highest standards before adding to your product!

  • Colors of stones and crsytals may vary due to different computer screen settings.

Where Are Your "L&R" HandMade Products Made?

  • All L&R Handmade products are handmade with love and positive vibes in Atlanta, Georgia, USA.

 

Exchange Policy, Privacy, and Terms are found on our checkout page, and in the footer of our website. 

 

 

 positive vibes